Support
We're here to help you get the most out of Kinwood.
Whether you have a question about your account, a billing or playback issue, or feedback to share, we'd love to hear from you. Most answers are just below, and you can always reach a real person by email.
Contact Us
Email our support team and we'll get back to you:
We typically reply within 1–2 business days.
To help us resolve things faster, please include:
- The email address associated with your Kinwood account.
- Your device and app version (for example, iPhone or Android phone, app version 1.0).
- A short description of what happened, and what you expected instead.
Get Help In The App
If you're using the Kinwood app, the fastest way to reach us is from inside it:
- Open the app and go to Profile.
- Tap Get Help to send a support message (choose a category such as Billing, Playback, or Account), or tap Send Feedback to share how Kinwood is working for you.
Messages sent from the app include basic details about your device and app version so we can help more quickly.
Frequently Asked Questions
Do I have to go outside?
No. The walks are made for outdoors, but they work just as well indoors, on a treadmill, around your home, or wherever you are. Soundscapes and meditations are made for inside too. Kinwood is built to meet you where you are.
Do I have to be on a trail or at a park?
Not at all. You can walk your neighborhood, a city block, a track, or anywhere you can put one foot in front of the other. Any path counts.
Who makes the content?
Every narrator, composer, and storyteller on Kinwood is a Black artist. The experiences center Black voices and stories by design, and everyone is welcome to walk with us.
What does it cost?
You can start as a guest, and a free account gives you more. Premium is $9.99 a month or $79.99 a year for unlimited access, offline downloads, and weekly reflection summaries.
How do I manage or cancel my subscription?
Subscriptions are billed through the Apple App Store or Google Play. You can view, change, or cancel your subscription in your App Store or Google Play account settings. To avoid being charged for the next period, cancel at least 24 hours before it renews. Deleting your Kinwood account or removing the app does not cancel your subscription.
How much content is there?
Walks, soundscapes, and meditations across a range of themes, with new experiences added every week.
Do I need headphones?
Headphones are recommended for the fullest experience, but they are not required.
Is my journal private?
Yes. Your reflections are yours, and you can optionally protect your whole journal, or individual entries, with biometrics such as your fingerprint or face. You can read more on our privacy page.
How do I delete my account or data?
You can delete your account or specific data from within the app, or by contacting us. See Delete Your Data for step-by-step instructions.
More Resources
- Privacy Policy — how we handle your information.
- Terms of Use — the terms for using Kinwood.
- Delete Your Data — delete your account or specific data.
Still need a hand? Email us anytime at support@kinwood.co.